Privacy policy
Privacy Policy
Effective Date: 13/08/2026
This Privacy Policy explains how Kalvion Lifestyle Pvt. Limited, operating under the brand name ARZOÉ Perfumes (“ARZOÉ”, “we”, “us” or “our”), collects, uses, stores and protects your personal information when you visit or purchase from our website.
1. Information We Collect
We may collect information that you provide when you place an order, create an account, contact us or interact with our website, including:
- Name
- Mobile number
- Email address
- Billing and shipping address
- Order and transaction details
- Information provided to customer care
- Device, browser and website usage information
- Other information necessary to process and fulfil your order
Payment information may be processed securely by third-party payment providers. We do not ordinarily store complete debit/credit card, banking or other sensitive payment credentials on our servers.
2. How We Use Your Information
We may use your information to:
- Process, confirm and deliver your orders
- Provide order and delivery updates
- Process refunds, replacements and returns
- Respond to customer enquiries
- Improve our products, website and customer experience
- Prevent fraud and unauthorised transactions
- Send promotional or marketing communications where permitted
- Comply with applicable legal and regulatory requirements
3. Sharing of Information
We may share relevant information with trusted service providers where necessary to operate our business, including:
- Payment processors
- Delivery and logistics partners
- Website and technology service providers
- Customer-support and communication providers
Information is shared only as reasonably necessary to provide our services, fulfil orders, process payments, provide customer support or comply with applicable law.
We do not sell your personal information for monetary consideration.
4. Cookies
Our website may use cookies and similar technologies to maintain website functionality, understand website usage and improve your shopping experience.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
6. Your Rights and Choices
Subject to applicable law, you may contact us regarding access to, correction of or other appropriate requests concerning your personal information.
You may also opt out of promotional communications by using the unsubscribe option provided in such communications or by contacting us directly.
7. Third-Party Links and Services
Our website may contain links to third-party websites, payment services or other external platforms. Such third parties operate under their own terms and privacy policies.
ARZOÉ Perfumes is not responsible for the privacy practices of third-party websites or services.
8. Children's Privacy
Our website and products are intended for general consumers and are not specifically directed towards children.
We do not knowingly collect personal information from children in violation of applicable law.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable laws.
Any revised version will be published on this page with an updated effective date.
10. Contact Us
Kalvion Lifestyle Pvt. Limited
Brand: ARZOÉ Perfumes
Location: Varanasi, Uttar Pradesh, India
