Terms of service
Terms & Conditions
Effective Date: 13/08/2026
Welcome to the ARZOÉ Perfumes website. This website is operated by Kalvion Lifestyle Pvt. Limited (“ARZOÉ”, “we”, “us” or “our”).
By accessing or using our website or placing an order, you agree to these Terms & Conditions.
1. Products
ARZOÉ Perfumes offers fragrance and related products for personal use.
We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on the website are accurate. Minor variations in colour or appearance may occur due to screen settings, lighting or photography.
Fragrance perception may naturally vary between individuals.
2. Product Availability
All products are subject to availability.
We reserve the right to discontinue products, modify product specifications or update product information at any time.
3. Orders
An order placed through our website constitutes a request to purchase the selected products.
We reserve the right to cancel or decline an order where reasonably necessary, including in cases of:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent or unauthorised transactions
- Incorrect or incomplete customer information
- Inability to deliver to the provided address
- Other circumstances permitted by applicable law
If an order is cancelled after payment has been received, the applicable refund will be initiated.
4. Pricing and Payment
All prices are displayed in Indian Rupees unless otherwise stated.
Applicable taxes, delivery charges and other charges, where applicable, will be displayed during checkout.
Payments are processed through authorised third-party payment providers.
5. Promotional Offers
Promotional offers, discounts and coupon codes may be subject to specific terms, validity periods and exclusions communicated with the relevant offer.
Unless specifically stated otherwise, promotional offers cannot be combined with other offers.
6. Shipping and Delivery
Orders are processed and delivered in accordance with our Shipping Policy.
Delivery timelines are estimates and may be affected by circumstances outside our reasonable control, including weather conditions, public holidays, logistics disruptions or other force-majeure events.
7. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy published on the website.
8. Intellectual Property
All content on the website, including the ARZOÉ name, logo, photographs, product images, graphics, text, designs and other materials, is owned by or licensed to Kalvion Lifestyle Pvt. Limited.
No website content may be reproduced, copied, modified, distributed or commercially used without prior written permission, except as permitted by law.
9. Prohibited Use
You agree not to use the website:
- For any unlawful purpose
- To conduct fraudulent transactions
- To interfere with website security or functionality
- To copy or reproduce website content without permission
- To submit false or misleading information
- In any manner that may harm ARZOÉ, its customers or its service providers
10. Limitation of Liability
To the extent permitted by applicable law, ARZOÉ will not be responsible for losses resulting from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted.
11. Governing Law
These Terms & Conditions are governed by the laws of India.
Any dispute shall be subject to the jurisdiction of courts having appropriate jurisdiction over the business, subject to applicable law.
12. Contact Us
Kalvion Lifestyle Pvt. Limited
Brand: ARZOÉ Perfumes
Location: Varanasi, Uttar Pradesh, India
