Refund policy
Return & Refund Policy
Effective Date: [Insert Date]
At ARZOÉ Perfumes, we take care to inspect and securely pack orders before dispatch. Returns or replacements are accepted only for products that are damaged/defective, different from the product ordered, or missing from the order, subject to the conditions below.
1. Eligible Returns
A return or replacement request may be raised if:
- The product received is damaged or defective;
- The product received is different from the product ordered; or
- A product included in the order is missing.
2. 24-Hour Reporting Requirement
Any issue with your order must be reported to ARZOÉ Perfumes within 24 hours of delivery.
Requests received after this period may not be eligible for return or replacement, subject to applicable consumer rights and law.
3. Mandatory Unboxing Video
To be eligible for a return or replacement, customers must provide a clear, continuous and unedited unboxing video.
The video should clearly show:
- The package in its received condition before opening;
- The shipping label/package;
- The package being opened;
- The product immediately after opening; and
- The damage, defect or incorrect product, where applicable.
The unboxing video may be required to verify the condition of the product at the time of delivery and to process the claim.
4. How to Raise a Request
Please contact us within 24 hours of delivery at our customer-care email/WhatsApp and provide:
- Order number
- Clear, continuous unboxing video
- Photographs of the product
- Photographs of the outer packaging
- Details of the issue
Our team will review the information and confirm whether the claim is approved.
5. Product Condition
Where a return is approved, the product should be returned in its original packaging along with applicable accessories, inserts and other items supplied with the order.
Products that have been used, altered or damaged after delivery may not qualify for replacement.
6. Replacement or Refund
Following verification of an approved claim, ARZOÉ Perfumes may provide:
- A replacement with the correct product; or
- A refund to the original payment method.
If the required replacement product is unavailable, a refund may be provided instead.
7. Return Shipping
For an approved claim relating to a damaged, defective or incorrectly delivered product, ARZOÉ Perfumes will bear the applicable return/replacement shipping cost.
8. Other Returns
Returns are not accepted except in the circumstances specified in this Return & Refund Policy, subject to applicable consumer rights and law.
9. Contact Us
Kalvion Lifestyle Pvt. Limited
Brand: ARZOÉ Perfumes
Location: Varanasi, Uttar Pradesh, India
